Frequently Asked Questions

General Info

  1. 2017 Dates & Locations
  2. Hotels
  3. How To Stay Informed
  4. I Have A Question That Isn't Answered Here. Now What?
  1. 2017 Dates & Locations

    The 2017 Austin Food + Wine Festival will take place April 28-30, 2017 at Auditorium Shores and Fair Market.

    Auditorium Shores

    Auditorium Shores Google Map Image

    Fair Market

    Fair Market Google Map Image
  2. Hotels

    Need a hotel? We’ve partnered with select hotels to offer our ticket holders discounted hotel rates over the festival weekend. When you book your hotel room through us, $2 per room night goes to Kids In a New Groove. Inventory is limited, so head to our hotel page to reserve your room now before they’re gone!

  3. How To Stay Informed
  4. I Have A Question That Isn't Answered Here. Now What?

    No worries, e-mail us at info@austinfoodandwinefestival.com and we’ll help you out!


Tickets

  1. What is the Age Limit?
  2. When Will My Tickets Ship?
  3. Are There Single-Day Festival Tickets?
  4. I Really Want To Read Your Legalese. Where Is It?
  5. I Don’t See Any Service Charges? What’s Up With That?
  6. I Have A Question About a Ticket Purchase I Have Already Completed. What Now?
  7. I Have A Question That Isn't Answered Here. Now What?
  1. What is the Age Limit?

    The Festival is 21+ only. A valid ID is needed to enter all festival events. If we cannot verify your age, you will not be allowed into the Festival. Anyone under the age of 21 will be stopped at the gate, refused entry and Tickets will not be refunded. Please don’t bring infants or small children in child carriers as they will not be permitted entry.

  2. When Will My Tickets Ship?

    All Tickets will ship 2-4 weeks prior to the festival date.

    Fourteen days out from the festival, Tickets will be held at Will Call for you to pick up upon your arrival.

    If you have not received your Tickets 7 days prior to the festival date, please contact http://support.frontgatetickets.com or call 888-512-7469.

  3. Are There Single-Day Festival Tickets?

    Please refer to our Tickets page for all ticket options.

  4. I Really Want To Read Your Legalese. Where Is It?

    Rain or Shine.

    Your Pass is for the Austin Food + Wine Festival, not for a specific artist, chef, or personality. Artists, chefs and schedule subject to change without notice. Artist, chef or demonstration cancellation is not grounds for refund. Your Pass is a revocable license for the time/date listed on the Pass.

    “Management” means C3 Presents, LLC, and their affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband. Pass user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Pass user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of the ticket is prohibited and if discovered will result in the ticket being voided without refund. The Pass may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Management. Pass user consents to Management’s use of their image or likeness incidental to any video display, transmission, or recording of the event.

  5. I Don’t See Any Service Charges? What’s Up With That?

    No Service Charges. No Add-ons. No Surprises. No Lie.

  6. I Have A Question About a Ticket Purchase I Have Already Completed. What Now?

    Please call Front Gate Tickets at 888-512-7469 or visit support.frontgatetickets.com to ask a question.

  7. I Have A Question That Isn't Answered Here. Now What?

    No worries, e-mail us at info@austinfoodandwinefestival.com and we’ll help you out!


Be Part Of The Festival

  1. 2017 Sponsor Information
  2. 2016 Crowd Services Staff Application
  3. 2017 Grand Taste Exhibitor Application
  1. 2017 Sponsor Information

    To partner with the Austin Food + Wine Festival in 2017, please contact Karly Tuckness.

  2. 2016 Crowd Services Staff Application

    This is 2016 information. Please stay tuned for 2017 info!

    This application is your chance to be a part of the event! We are seeking food, wine and people enthusiasts who are willing to invest their time and passion to see the Festival succeed. You will help improve the guest experience and have the opportunity to enjoy the festival.

    Please fill out the application below to apply for a job position at the 2016 Austin Food + Wine Festival.

    Application

  3. 2017 Grand Taste Exhibitor Application

    The application to join the 2017 Grand Taste as a food or lifestyle exhibitor is now available here until February 10. Please contact exhibit@austinfoodandwinefestival.com with any questions.


At the Park

  1. Disability Access & Accommodations
  2. Safety & Medical
  3. Lost & Found
  1. Disability Access & Accommodations

    The Austin Food + Wine Festival is open to ALL food and wine lovers! Accommodations for persons with mobility, sight or hearing impairments are available at the Festival, including accessible seating and restrooms. Visit the Guest Services booth inside the entrance of the festival for details about accessible seating, restroom locations and powered wheelchair charging. For more information on special-needs access and accommodations, please write access@austinfoodandwinefestival.com.

  2. Safety & Medical

    We make every effort to create a safe environment on the Festival grounds, including public and private security and medical staff. If you need any assistance, seek out the medical tent, or look for a peace officer or festival staff member.

  3. Lost & Found

    During the Festival, return found items or look for lost items at the Guest Services booth near the entrance to the Festival. After the Festival, email info@austinfoodandwinefestival.com to inquire about lost items. Valuables will be held for 30 days and then donated to a local charity. C3 Presents will not be held liable for any unclaimed items.


Media

  1. 2017 Press Application
  2. 2017 Press & Marketing Inquiries
  1. 2017 Press Application

    The 2017 Press & Photography Application will be available this Spring.

  2. 2017 Press & Marketing Inquiries

    For 2017 press inquiries, please contact Sarah Abell. For 2017 marketing information, please contact Katie Dorflinger.


  1. I Really Want To Read Your Legalese. Where Is It?
  2. Privacy Policy