Frequently Asked Questions

General Info

  1. Dates & Locations
  2. Lost & Found
  3. Box Office Hours & Location
  4. Festival Map
  5. Prohibited Items
  6. Hotels
  7. Are Children Allowed At The Festival?
  8. Parking
  9. How To Stay Informed
  10. Sustainability
  11. I Have A Question That Isn't Answered Here. Now What?
  1. Dates & Locations

    Stay tuned for 2019 Dates & Location information. The 2018 Austin Food + Wine Festival took place April 27-29, 2018 at Auditorium Shores and Fair Market.

    Auditorium Shores

    Auditorium Shores Google Map Image

    Fair Market

    Fair Market Google Map Image
  2. Lost & Found

    After the Festival, go to www.austinfoodandwinefestival.com/lostfound to file a claim for lost item(s) and we will do our best to match lost items back to their owner. Valuables will be held for 30 days and then donated to a local charity. C3 Presents will not be held liable for any unclaimed items. If you have questions, email info@austinfoodandwinefestival.com.

  3. Box Office Hours & Location

    Below is 2018 Box Office information. Stay tuned for 2019 information.

    Auditorium Shores (Official Box Office)
    Tickets may be picked up at the Box Office, located at Auditorium Shores, by the entrance of the festival, which is directly across from the Long Center.

    • Thursday, April 26th
      4:00PM- 8:00PM
    • Friday, April 27th
      11:00AM – 8:00PM
    • Saturday, April 28th
      9AM – 4PM
    • Sunday, April 29th
      9AM – 3PM

    Fair Market Square (Rock Your Taco)

    • Saturday, April 28th
      6:30PM- 9PM

    You’ll need both your Ticket and ID to access the festival, so don’t leave home without them!

  4. Festival Map

    Below is the 2018 Map. Stay tuned for 2019 information. Check out the Festival Map below for Auditorium Shores! Be in the know before you go.

  5. Prohibited Items

    Austin Food + Wine is committed to the safety and security of all patrons in the park. ALL bags will be searched before entry. Bags will be restricted to small purses, totes and drawstring bags only. Bag size may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm) and must have no more than one singular pocket or opening. Backpacks and bags with multiple pockets are prohibited. Patrons should be prepared to have their bags searched each time they enter the festival and should plan for extra time to get through security. For faster entry, No Bag Express Lanes are located at the entrance for those not carrying a bag.

    Prohibited Items:

    • Bags will be restricted to small purses and draw string bags and may not exceed 14″ x 11″ x 5″ (35cm x 28cm x 12cm).
      • Backpacks and bags with multiple pockets are prohibited.
    • E-Cigs or Vaping devices
    • Aerosol containers (including sunscreen and personal beauty products)
    • Any and all professional audio recording equipment
    • Any and all professional video equipment – no video recording will be allowed
      • Professional cameras (any camera with the option to detach a lens)
      • Any and all camera accessories, such as selfie sticks, tripods, monopods, go pro mounts and attachments, detachable lenses, or other commercial equipment
    • Drones or any other remote flying device
    • Coolers of any kind (exceptions may be made for medical use)
    • Glass containers of any kind
    • Firearms, explosives, and weapons of any kind (including pocket knives, pepper spray, fireworks, etc.)
    • Illegal and Illicit substances of any kind
    • Drugs or drug paraphernalia
    • Outside food or beverage (including alcohol) of any kind, except 2 factory sealed bottles of water (up to 1 liter each)
    • Professional-grade radios or walkie-talkies
    • Pets (except ADA registered animals – proof of registration required)
    • Unauthorized/unlicensed vendors are not allowed. No unauthorized solicitation and materials including handbills, flyers, stickers, beach balls, giveaways, samples, etc.
  6. Hotels

    Need a hotel? We’ve partnered with select hotels to offer our ticket holders discounted hotel rates over the festival weekend. When you book your hotel room through us, $2 per room night goes to Kids In a New Groove. Inventory is limited, so head to our hotel page to reserve your room now before they’re gone!

  7. Are Children Allowed At The Festival?

    Children of any age are not allowed at the festival, even with a parent or guardian. This event is strictly 21 and up.

  8. Parking

    Parking is available on a first-come, first-served basis within easy walking distance of Auditorium Shores at the following locations:

    • One Texas Center Garage 505 Barton Springs Rd
    • Palmer Events Center Parking Garage at 900 Barton Springs Rd
    • Hyatt Regency Austin, 208 Barton Springs Rd
    • Austin City Hall Garage, 163 Lavaca St

    Parking rates will apply.

    Accessible parking is available at all of the above locations. For info on ADA access and accommodations, please write access@austinfoodandwinefestival.com.

    Bike parking is available next to the main entrance on Riverside Drive. You must provide your own lock.

  9. How To Stay Informed
  10. Sustainability

    The Austin Food + Wine Festival strives to mitigate its impact on the environment. We take a considerable amount of pride in the efforts of our fans in maintaining the integrity of Auditorium Shores and Fair Market over the course of the weekend. Austin Food + Wine Festival will feature iconic Don’t Mess With Texas trash cans to collect waste not suitable for recycling or composting such as candy and snack wrappers. Additionally, Austin Food + Wine Festival has partnered with GrubTubs, an Austin-based regenerative agriculture start-up, to collect the food waste from chefs to be repurposed into animal feed to support local agriculture and lower the festival’s environmental footprint.

  11. I Have A Question That Isn't Answered Here. Now What?

    No worries, e-mail us at info@austinfoodandwinefestival.com and we’ll help you out!


Tickets

  1. Box Office Hours & Location
  2. What is the Age Limit?
  3. When Will My Tickets Ship?
  4. Are There Single-Day Festival Tickets?
  5. I Really Want To Read Your Legalese. Where Is It?
  6. I Don’t See Any Service Charges? What’s Up With That?
  7. I Have A Question About a Ticket Purchase I Have Already Completed. What Now?
  8. I Have A Question That Isn't Answered Here. Now What?
  1. Box Office Hours & Location

    Below is 2018 Box Office information. Stay tuned for 2019 information.

    Auditorium Shores (Official Box Office)
    Tickets may be picked up at the Box Office, located at Auditorium Shores, by the entrance of the festival, which is directly across from the Long Center.

    • Thursday, April 26th
      4:00PM- 8:00PM
    • Friday, April 27th
      11:00AM – 8:00PM
    • Saturday, April 28th
      9AM – 4PM
    • Sunday, April 29th
      9AM – 3PM

    Fair Market Square (Rock Your Taco)

    • Saturday, April 28th
      6:30PM- 9PM

    You’ll need both your Ticket and ID to access the festival, so don’t leave home without them!

  2. What is the Age Limit?

    The Festival is 21+ only. A valid ID is needed to enter all festival events. If we cannot verify your age, you will not be allowed into the Festival. Anyone under the age of 21 will be stopped at the gate, refused entry and Tickets will not be refunded. Please don’t bring infants or small children in child carriers as they will not be permitted entry.

  3. When Will My Tickets Ship?

    All Tickets will ship 2-4 weeks prior to the festival date.

    Fourteen days out from the festival, Tickets will be held at Will Call for you to pick up upon your arrival.

    If you have not received your Tickets 7 days prior to the festival date, please contact http://support.frontgatetickets.com or call 888-512-SHOW.

  4. Are There Single-Day Festival Tickets?

    Please refer to our Tickets page for all ticket options.

  5. I Really Want To Read Your Legalese. Where Is It?

    Rain or Shine.

    Your Pass is for the Austin Food + Wine Festival, not for a specific artist, chef, or personality. Artists, chefs and schedule subject to change without notice. Artist, chef or demonstration cancellation is not grounds for refund. Your Pass is a revocable license for the time/date listed on the Pass.

    “Management” means C3 Presents, LLC, and their affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband. Pass user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Pass user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of the ticket is prohibited and if discovered will result in the ticket being voided without refund. The Pass may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Management. Pass user consents to Management’s use of their image or likeness incidental to any video display, transmission, or recording of the event.

  6. I Don’t See Any Service Charges? What’s Up With That?

    No Service Charges. No Add-ons. No Surprises. No Lie.

  7. I Have A Question About a Ticket Purchase I Have Already Completed. What Now?

    Please call Front Gate Tickets at 888-512-SHOW or visit support.frontgatetickets.com to ask a question.

  8. I Have A Question That Isn't Answered Here. Now What?

    No worries, e-mail us at info@austinfoodandwinefestival.com and we’ll help you out!


Be Part Of The Festival

  1. 2018 Sponsor Information
  2. 2018 Guest Services Staff Application
  3. 2018 Grand Taste Exhibitor Application
  1. 2018 Sponsor Information

    To partner with the Austin Food + Wine Festival in 2018, please contact Karly Tuckness.

  2. 2018 Guest Services Staff Application

    This application is your chance to be a part of the event! We are seeking food, wine and people enthusiasts who are willing to invest their time and passion to see the Festival succeed. You will help improve the guest experience and have the opportunity to enjoy the festival.

    Please fill out the application here to apply for a Guest Services position at the 2018 Austin Food + Wine Festival.

  3. 2018 Grand Taste Exhibitor Application

    For Grand Taste inquiries please contact exhibit@austinfoodandwinefestival.com with any questions.


At the Park

  1. Lost & Found
  2. ADA Access & Accommodations
  3. Safety & Medical
  1. Lost & Found

    After the Festival, go to www.austinfoodandwinefestival.com/lostfound to file a claim for lost item(s) and we will do our best to match lost items back to their owner. Valuables will be held for 30 days and then donated to a local charity. C3 Presents will not be held liable for any unclaimed items. If you have questions, email info@austinfoodandwinefestival.com.

  2. ADA Access & Accommodations

    The Austin Food + Wine Festival is open to ALL food and wine lovers! For more information on special-needs access and accommodations, please write access@austinfoodandwinefestival.com.

    ADA Access & Accommodations

    Austin Food + Wine Festival is ADA compliant, including an accessible entrance and restrooms. For more information, patrons are directed to visit the Guest Services Tent during operational hours. The Guest Services Tent is located just inside the entrance off Riverside Dr. Services offered at the Guest Services Tent include, but are not limited to:

    • Answers to questions specific to the ADA Access Program
    • Information relevant to our patrons with disabilities
    • Power outlet for recharging powered mobility devices

    ADA Festival Entrance

    There is a designated lane at the festival entrance for patrons with disabilities. Guests can ask a staff member to direct them to the lane.

    Patrons with Mobility Limitations

    The Festival grounds are ADA accessible, but please be aware that this is a venue with distances between attractions. Also, it is an outdoor festival situated in a park. Therefore, travel can be over natural terrain. If it should rain, there will be mud in some places. Austin Food + Wine Festival does not provide personal care, golf cart rides, or push services of any kind or wheelchairs for rent or loan. Guests should make arrangements in advance if a wheelchair is needed and plan to bring an attendant, if needed. Motorized vehicles, such as Segway’s and golf carts are not allowed.

    Accessible portable toilets are available next to each row of restrooms in the park.

    Special Dietary Needs

    Outside food and drink is not allowed in the festival, but if a patron has special medical dietary restrictions, pre-packaged items will be allowed if accompanied by a doctor’s note. Patrons will be asked to present your doctor’s note to security upon entry to the festival.

    A patron requiring insulin is allowed to bring his or her medically necessary materials and medications provided all medicine has a prescription label with the patron’s name. Out of concern for the festival staff who handle the trash, patrons are expected to dispose of medical waste and syringes in the proper disposal located at the medial tent, next to the Chef Demo Tent. Please do not dispose of these items in other trash bins at the festival.

    Service Animals at Austin Food + Wine Festival

    Service animals are permitted throughout the festival grounds; however this does not include emotional support animals, therapy animals, or companion animals. Only legitimate service animals will be allowed within the festival footprint. Pets are not allowed and will be turned away.

    If you are bringing a service animal, make sure to check in at the Guest Services Tent for registration. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.

    All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

    Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal. Service animal inquiries can be sent to access@austinfoodandwinefestival.com.

  3. Safety & Medical

    We make every effort to create a safe environment on the Festival grounds, including public and private security and medical staff. If you need any assistance, seek out the medical tent, or look for a peace officer or festival staff member.


Media

  1. 2018 Press & Marketing Inquiries
  1. 2018 Press & Marketing Inquiries

    For 2018 press inquiries, please contact Sarah Abell. For 2018 marketing information, please contact Katie Dorflinger.


  1. I Really Want To Read Your Legalese. Where Is It?
  2. Privacy Policy